Templates are pre-built workflows you can use as a starting point. Instead of wiring nodes from scratch, pick one that's close to what you want and tweak it.
Browse the gallery
Open Workflow and switch to the Templates view. Each card shows a thumbnail, the template name, a category and type badge, and a short description.
Narrow the list with the filters at the top:
- Search by name
- Channel — WhatsApp Official or Instagram
- Category — e.g. Sales, Support
- Type — e.g. FAQ, Appointment Booking
Active filters appear as chips; use Clear all to reset.
Use a template
Click Use Template on the card you like. Chatmo creates a new, editable copy in your account and opens it in the builder right away.
The copy is yours to change. Editing it never affects the original template, and you can rename it, reconfigure any node, and save it like any other flow.
From here, follow the same steps as building from scratch — adjust the messages, conditions, and routing, then Save.
What's next
- Building Your First Workflow — how the builder works
- Activating Workflow on a Channel — go live